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FAQ

 

How much is shipping?

- The shipping fee is based on the weight of the order, the shipping method and the destination. To see how much it would cost to ship a single item to you, please use the "Get shipping quote" link present on all product pages.

If you would like to order multiple products, simply add them to your shopping cart, and use the "Get Shipping Quote" link in your cart to get a quote for your entire order.

Do you ship internationally?

-We currently ship to the US and Canada only.Please see out Shipping Policy page for more information.

 

What are the available shipping methods?

- The shipping methods available vary from one destination to another, so we invite you to check our Shipping Policy page to view the shipping methods available for each destination. You will also see what shipping methods are available for you when asking for a shipping quote with the "Get shipping quote" link on our website.

 

What payment methods do you accept?

- We accept credit cards, Paypal, Google Checkout, and money orders for USA orders.

For Canada & international orders, we accept Paypal & money orders.

Please also note that there is a limit of $5,000 on US credit card payments, and $2,000 on international orders. There is no maximum amount for other payment methods.

More information is available on our Payment Methods page.

Will I have to pay taxes on my order?

- We are required by law to charge tax on orders shipped to NY only. The rate is 8.625%.

 

Can you ship to an address different than my billing address?

- No

How long will it take to receive my order?

- Products that are in stock are generally shipped within 1–2 business days, while backorder products can take much longer. To that time, you need to add the package transit time with the carrier (UPS or USPS), which is indicated when you select the shipping method.

How do I return a product to you?

  1. See Return Merchandise page.
  2. After submitting the form, please allow 48-72 hours (excluding weekends and holidays) for our returns department to respond to you.

How will I know that my order has left your warehouse?

- We will send you an e-mail with tracking information when we ship your order.

 
 
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